Terms & Conditions

Terms and Conditions for Vismaya Furniture

Effective Date: [19/04/2025]

Welcome to Vismaya Furniture! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By placing an order with us or using our services, you agree to these terms. Please read them carefully.

1. Introduction

These Terms and Conditions apply to all products and services provided by Vismaya Furniture (“we,” “us,” “our”). By accessing our website or making a purchase, you agree to be bound by these terms. If you disagree with any part of these terms, you should not use our services.

2. Products and Orders

a) Product Descriptions

We make every effort to display product details, including colors, dimensions, and materials, as accurately as possible. However, slight variations may occur due to differences in display settings and natural materials.

b) Availability

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice. If a product is out of stock after you place an order, we will notify you and provide a refund or alternative option.

c) Order Confirmation

Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to accept or cancel an order at our discretion.

3. Pricing and Payment

a) Pricing

All prices are listed in Indian rupees and include applicable taxes like GST.
We reserve the right to change product prices at any time without notice.

b) Payment Methods

We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express)
Debit cards
UPI
Other secure payment platforms as listed at checkout

c) Payment Processing

Payment is processed at the time of order confirmation.
If payment is declined or fails, we may cancel the order without notice.
Your financial information is processed securely through encrypted payment gateways.

4. Shipping and Delivery

a) Shipping Locations

We ship to the following regions:

Domestic: 8 days in India.
International shipping available to select countries (check availability at checkout)

b) Processing Time

Orders are typically processed within 2 business days after payment confirmation.
Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

c) Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method.
Free shipping may be available for orders above a specified value (subject to change).

d) Delivery Time

Estimated delivery times will be provided at checkout.
We are not responsible for delays caused by customs, weather, or other external factors.

e) Failed Delivery

If a delivery attempt fails due to an incorrect address or unavailability, you may be charged for redelivery.

5. Returns and Refunds

a) Return Policy

We accept returns within 7 days of delivery for unused and undamaged products in their original packaging.
Custom or made-to-order items may not be eligible for return unless defective.

b) Return Process

To initiate a return, contact our customer service at [Email Address] with your order number and reason for return.
You are responsible for return shipping costs unless the product is defective or damaged upon arrival.

c) Refunds

Refunds will be processed within 15 business days after we receive the returned product.
Refunds will be credited to the original payment method.

d) Damaged or Defective Products

If your order arrives damaged or defective, contact us within 3 days with photos of the damage.
We will arrange for a replacement or refund at no additional cost.

6. Warranties

We provide a 2-year warranty on certain products against manufacturing defects.
Warranty coverage does not apply to damage caused by misuse, neglect, accidents, or normal wear and tear.
Proof of purchase is required for all warranty claims.

7. Intellectual Property

All content on our website, including product images, descriptions, logos, and trademarks, is the property of Vismaya Furniture.
You may not copy, reproduce, or distribute any content without our written consent.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our total liability for any claim shall not exceed the amount paid for the product.

9. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

10. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, supply chain disruptions, or government actions.