Return, Refund, and Exchange Policy – Vismaya Furniture

Effective Date: [19/04/2025]

At Vismaya Furniture, we value your satisfaction and aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return, Refund, and Exchange Policy below.

1. Return Policy

a) Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 7 days from the date of delivery.
• The item must be unused, undamaged, and in its original packaging with all included parts and accessories.
• Proof of purchase (order confirmation or receipt) is required for all returns.

b) Non-Returnable Items

The following items are not eligible for return:

• Custom-made or made-to-order items
• Clearance or final sale items
• Assembled or modified products
• Products damaged due to misuse, negligence, or improper handling

c) Return Process

To initiate a return:

1. Contact our customer service team at [vismaya0786@gmail.com] or [+91-9837536904] with your order number and reason for the return.
2. Our team will provide return instructions, including the return shipping address.
3. Pack the item securely in its original packaging.
4. Ship the item using a trackable shipping method.

d) Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
• If you are returning a defective or damaged item, we will cover the return shipping costs.
• Original shipping fees are non-refundable unless the return is due to our error.

2. Refund Policy

a) Eligibility for Refunds

Refunds are processed under the following conditions:

• Returned items meet the eligibility criteria outlined in our Return Policy.
• The item is received and inspected by our team.

b) Refund Process

• Refunds will be processed within 15 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method used at the time of purchase.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

c) Partial Refunds

We may issue partial refunds for:

• Products returned with missing parts or signs of use
• Orders returned after the return window has expired (if approved)

3. Exchange Policy

a) Eligibility for Exchanges

We accept exchanges under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• Exchange requests must be made within 3 days of delivery.
• Exchanges are subject to product availability.

b) Exchange Process

To initiate an exchange:

1. Contact our customer service team at [vismaya0786@gmail.com] or [+91-9837536904] with your order number and reason for the exchange.
2. Our team will confirm availability and provide further instructions.
3. Once the original item is received and inspected, the replacement item will be shipped.
4. If the exchange item is of greater value, the price difference must be paid before the replacement is shipped.
5. If the exchange item is of lesser value, the difference will be refunded to the original payment method.

c) Exchange Shipping Costs

• Customers are responsible for shipping costs for exchanges unless the item is defective or damaged upon arrival.
• If the exchange is due to our error, we will cover the shipping costs.

4. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 3 days of delivery with photos of the damage or defect.
• We will arrange for a replacement or refund at no additional cost.
• If a replacement is not available, we will issue a full refund.

5. Cancellations and Order Modifications

a) Order Cancellations

• Orders can be canceled within 24 hours of placing the order without penalty.
• Once processing or shipping has begun, the order cannot be canceled.

b) Order Modifications

• If you need to modify an order (e.g., change product, size, or color), contact us within 24 hours of placing the order.
• Once processing or shipping has begun, changes cannot be made.

6. Final Sale and Clearance Items

• Items marked “Final Sale” or “Clearance” are non-returnable and non-refundable unless they are defective upon delivery.

7. Responsibility for Returned Products

• We are not responsible for lost or damaged returns during transit.
• We recommend using a trackable and insured shipping method for returns.

8. Contact Information

If you have any questions about our Return, Refund, and Exchange Policy, please contact us:

VISMAYA FURNITURE

Address: Near Haji Said Factory, Main Road Near Muzzafri Masjid, Siraj Colony (Saharanpur)-247001
E-mail: vismaya0786@gmail.com
ContactNumber:- +91-9837536904 (Monday to Saturday, 9 A.M to 6 P.M)